Returns and refunds

The short version

If your order arrives faulty, misprinted, damaged or is not what you ordered, we replace it or refund it in full, and you will not be asked to post anything back. If you simply change your mind, you have 14 days from delivery to tell us and a further 14 days to return the shirt at your own cost for a refund.

Changed your mind

You have the right to cancel your order within 14 days of delivery, for any reason at all. Email support@steelwood.co with your order reference and we will confirm the return address. Send the shirt back within 14 days of telling us.

• Return postage is yours to pay. We suggest a tracked service, because the parcel is your responsibility until it reaches us.
• The shirt must be unworn and unwashed, in the condition it arrived, with any tags attached. You may try it on, as you would in a shop.
• We refund within 14 days of the shirt arriving back with us, or of proof that you posted it, whichever is sooner. The refund covers what you paid for the item plus the standard outbound delivery cost, which is normally zero because delivery is free.

Faulty, misprinted, damaged or wrong

Contact us within 30 days of delivery for any of the following and we will put it right at no cost to you:

• A print defect: misalignment, cracking, missing elements, or the wrong artwork
• A manufacturing fault: failed seams, holes, or a defective garment
• Damage in transit
• The wrong size, colour or product compared to what your order confirmation says

Email support@steelwood.co with your order reference and a clear photograph showing the problem. You choose whether you would rather have a free replacement or a full refund to your original payment method. There is nothing to post back and nothing to pay.

What a refund does not cover

• Shirts that have been worn or washed, beyond trying one on, unless they are faulty.
• Normal wear, or damage from washing. Follow the care instructions and the print will outlast the garment. Hot washes and tumble drying will shorten its life.
• Slight colour variation. Screens differ, and printed ink on cotton will never match a backlit display exactly. Small differences in shade are normal and are not treated as a fault.
• Your return postage on a change of mind return.

Still unsure about sizing? The size guide lists the manufacturer's own measurements, and we will gladly help you choose before you order.

Refunds

Approved refunds are issued to the original payment method. Once processed, funds typically appear within 5 to 10 business days, depending on your bank or card issuer.

Order cancellation before delivery

You may also cancel between placing the order and its arrival. If you email us before printing starts we can usually stop the order and refund in full straight away. Once printing has started we cannot stop it, but you are still free to refuse the parcel or return it under the 14 day right above.

Undeliverable parcels

If a parcel is returned to us as undeliverable because the address was incomplete or incorrect, we will contact you. You may choose a redelivery, charged at the standard shipping rate, or a refund of the item value with the original shipping cost retained.

Your statutory rights

The 14 day right above reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits any rights you have under applicable consumer protection law, including rights relating to goods that are not as described or not of satisfactory quality. Where local law grants you stronger rights than this policy, those rights apply.

How to reach us

Email support@steelwood.co or use the contact form. Include your order reference and a photograph where relevant. We reply within one business day. Our trading address is 1 Olive Cottage, Cowes, Isle of Wight, PO31 8LT, United Kingdom; please email before sending anything back, so we can give you the correct return address.